Terms and Conditions
FIRST ORDER
Minimum order is $500.00 ex GST & Freight.
The first order is Pro forma. To set up an account please contact us at [email protected] for a credit application.
SUBSEQUENT ORDERS
These are customers who have completed their Pro Forma order and have returned a Cotton Candy Imports credit application form.
All invoices on account are payable in full 30 days from date of invoice.
Minimum order is $500.00 ex GST & Freight.
PAYMENT METHODS
Direct deposit details are given at the bottom of all invoices.
We also accept payments by Cheque and Credit Cards (MasterCard and VISA) but not through our website.
Please note a 1.5% surcharge applies on credit card payments. Pay within 14 days and surcharge will be waived.
DELIVERY
Delivery is by our nominated carrier.
Delivery cannot be made to Post Office Boxes
Deliveries to residential addresses require an Authority to Leave.
International customers must organise own freight.
CREDIT CLAIMS
All credit claims should be made in writing and sent to [email protected]. Please also include photos if possible.
Price adjustments: Customer must notify us within 7 days of receipt of goods.
Faulty goods: Customer must notify us within 30 days of receipt of goods. If we agree to have the faulty goods returned, packaging must not be marked or damaged.
Short supply: Customer must notify us within 7 days of receipt of goods.
A restocking fee of 15% will apply for late returns, if Cotton Candy Imports has agreed to the return.
GENERAL NOTES
All prices are quoted in Australian Dollars.
All prices exclude GST.
All goods remain the property of Cotton Candy Imports until payment is received in full.
Risk on products passes to You upon dispatch by us.
Goods will not be supplied to overdue accounts until such time as the account is brought up to date.
We reserve the right to charge interest on overdue accounts as well as all collection costs and Solicitors fees in recovering any late payment of this account.
Prices are subject to change without notice.
TRADE FAIRS
Orders placed at trade fairs please allow 7-8 business days after the fair has ended for dispatch, as this is a peak period and we will need time to process orders into the system.
If given copy of order at the fair please do not pay, until a Tax Invoice has been received.
Customers with an account, orders will be dispatched straight away, unless specific delivery date is requested.
Customers on Pro Forma, invoices will be emailed to your nominated email address. This will include you final total including Freight and GST. You will have 14 days from email to pay or we will not be able to guarantee full delivery.
BACKORDERS
If an order you have received has a backorder. Stock will be dispatched automatically once stock has arrived. Please contact us ASAP if you would like to be notified beforehand. If backorder is below our minimum order of $250.00, we will contact you before dispatch to discuss.